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Itella LithuanianItella Lithuanian

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Damaged parcel

Damaged parcel

What should you do if you notice external damage to the package during delivery?

If the parcel was delivered to you by a courier – we recommend evaluating the outer packaging of the parcel together with the help of the courier. After noticing and assessing damage to the outer packaging, which may have damaged the contents of the package, you can:

  • refuse to accept the shipment;
  • contact the courier so that the violation is registered in the courier system;
  • ask the courier to fill out a package violation report.

If you pick up the package from a parcel locker or Parcel shop – please take a photo of the damage while you are near the parcel locker or at the Parcel shop. Send the shipment information, description of the damage and photos of the parcel by e-mail customerservice.lt@itella.com or please fill out the claim form and our specialists will contact you.

What should you do if you notice a violation of the contents of the package?

In case of damage to the contents of the shipment, inform the sender or the customer of the shipping service, who will start the process of examining the damage.

If you received the package without external damage, but the contents of the package are damaged, please contact the sender or the customer of the shipping service for compensation.

We use cookies on our website

We will ask your consent to use these cookies which are not strictly necessary to enable core functionality of our website and to provide the service you request when visiting our website.

You can choose which cookies you enable by ticking boxes here.

Please view detailed information about our cookies and cookie policy here.

Cookie Policy (hereinafter the “Cookie Policy”) of the website www.itella.lt (hereinafter the Website) of the UAB Itella Logistics, number of legal entity 110883051, address Pirklių g. 5, LT-02300 Vilnius, Lithuania (hereinafter “We”) explains what cookies are and how they are processed.

  1. WHAT ARE COOKIES?
    1.1. Cookies are small text files that are sent to and temporarily stored on the device of each person visiting the Website from which the Website is accessed.
    1.2. The information collected by cookies helps to identify the visitor to the Website, to save the visitor’s history and to tailor the content accordingly. The information collected by cookies enables us to provide you with a more user-friendly browsing experience, to provide you with attractive offers and to learn more about visitor behaviour, to analyse trends and to improve the Website, the personal service and the services we provide.
  2. HOW TO MANAGE COOKIES?
    2.1. By visiting the Website you can express your consent by your active actions if you want to use cookies. If you do not give your consent to the use of cookies, cookies that are not of a technical nature will not be stored on your device.
    2.2. Please be informed that you can also manage and/or delete cookies according to your preferences. You can choose which cookies you want to accept and which you want to reject in your browser settings (Internet Explorer, Safari, Firefox, Chrome, etc.). You can delete any cookies that are already on your device, and most browsers can be set to prevent cookies from being stored. The location of these settings depends on the browser you are using.
    2.3. Please note that in most browsers it is possible to:
  • check what cookies are stored and delete individual cookies;
  • block third-party cookies;
  • block cookies from specific Websites;
  • block the sending of all cookies;
  • delete all cookies when You close Your browser.
    2.4. You can withdraw your consent to the use of cookies at any time by changing your settings and deleting the cookies you have saved. If you choose to delete cookies, please note that any options you have set will also be removed and the Website may not function or function properly. For these reasons, we do not recommend that you disable cookies when using the Website.
    2.5. To learn more about cookies and how to manage or remove them, you can visit: www.allaboutcookies.org.

3. WHAT COOKIES ARE USED ON THE WEBSITE?
3.1. We use technical, analytical and commercial cookies on this Website:

3.1.1. TECHNICAL COOKIES
Technical cookies: help to display the Website to you and ensure its functionality. These technical cookies are essential for the proper functioning of the Website.
3.1.2. ANALYTICAL COOKIES
Analytical cookies helps us to understand how our visitors use the Website. Helps to optimise and improve the Website, understand the effectiveness of advertising and communications.
3.1.3. COMMERCIAL COOKIES
Commercial cookies: our and third-party cookies are used to serve personalised advertising on our and third-party websites based on your browsing behaviour, such as the products you have searched for and viewed.
We would like to inform you that the Google Analytics tool is provided by Google Inc. and therefore it also has access to the statistics collected by this tool. Google Inc. is committed to the protection and privacy of personal data. You can learn more about the processing of data by Google Inc. by clicking on the following link: https://business.safety.google/adsprocessorterms/.

  1. TO WHOM IS THE DATA COLLECTED BY COOKIES TRANSMITTED?
    The data collected through cookies may be transferred to our authorised data processors who provide us with, for example, Website hosting services, direct marketing services and other services. Please be informed that we have concluded data processing agreements with each processor and ensure that each processor implements an adequate level of technical and organisational security measures for the protection of personal data.
  2. WHAT ARE YOUR RIGHTS AND HOW CAN YOU IMPLEMENT THEM?
    • As a data subject, you have the following rights:
    • The right to be informed about our processing of personal data.
    • The right to have access to your personal data processed by us.
    • The right to request rectification of your personal data processed by us.
    • The right to request erasure.
    • The right to restriction of data processing.
    • The right to object to the processing of data.
    • Right to your personal data portability.
    • The right to submit a complaint to the State Data Protection Inspectorate.
    To exercise your rights, you can contact us at the following contact email address: vilnius@itella.com.
    More detailed information about the procedure and time limits for exercising your rights is set out in our “Privacy Policy”.
  3. YOUR RIGHT TO LODGE A COMPLAINT
    If you believe that your rights have been violated, you can always contact us by email at vilnius@itella.com and/or file a complaint with the State Data Protection Inspectorate (L. Sapiegos g. 17, LT-10312 Vilnius, E- By mail ada@ada.lt).
  4. CONTACT DETAILS
    Our contact data:
    UAB Itella Logistics
    Code of legal entity 110883051
    Address: Pirklių g. 5, LT-02300 Vilnius, Lithuania