Changes in parcel services for business customers starting from 08.07.2024

June, 05.06.2024

Our business sector has been complex and demanding in recent years and continues to be the same in 2024. Despite this, Smartpost Itella has so far managed to keep the service conditions and price level unchanged and stable. Unfortunately, today we are in a situation where the increase in general costs directly affects the costs of the services provided by our sector. In this regard, we inform you about the change in terms and prices of services. At the same time, we continue to develop services and improve the customer experience in parallel to ensure fast and expected delivery of shipments.

Changes in parcel dimensions of parcels services and oversizefee related to that

Smartpost Itella will add standard dimensions for parcel services from 08.07.2024. The changes do not affect the previous maximum dimensions of the services, but we reserve the right to charge an additional fee 1,50 € + VAT per parcel for exceeding the standard dimensions.

	Maximum standard measurements for the service starting from 08.07.2024	Physical maximum measurements with the oversize service
Parcel connect parcel terminal	Weight 25 kg Length 60 cm Width 36 cm Height 60 cm	Weight 31.5 kg Length 60 cm Width 36 cm Height 60 cm
Parcel connect courier parcel	Weight 25 kg Length 100 cm Width 60 cm Height 60 cm Max belt measure (1x longest side + 2x width + 2x height) 360 cm	Weight 31.5 kg Length 200 cm Width 60 cm Height 60 cm Max belt measure (1x longest side + 2x width + 2x height) 360 cm
Home Parcel (Sweden, Denmark)	Weight 25 kg Length 100 cm Width 60 cm Height 60 cm	Weight 25 kg Length 200 cm Width 60 cm Height 60 cm Max belt measure (1x longest side + 2x width + 2x height) 300 cm
PickUp Parcel (Sweden, Denmark)	Weight 20 kg Length 100 cm Width 60 cm Height 60 cm	Weight 20 kg Length 150 cm Width 60 cm Height 60 cm Max belt measure (1x longest side + 2x width + 2x height) 300 cm
Express Business Day	Weight 30 kg Length 100 cm Width 80 cm Height 60 cm Max belt measure (1x longest side + 2x width + 2x height) 300 cm	Weight 35 kg Length 200 cm Width 80 cm Height 60 cm Max belt measure (1x longest side + 2x width + 2x height) 300 cm

We understand that changes may bring additional questions, and we assure you that our team is just a phone call or email away to answer them and provide the necessary support for a smooth transition.

Sincerely yours,

Smartpost Itella