Delivery methods and changes
Category: Frequently asked questions
- When the parcel arrives at the Itella Logistics terminal, the system automatically selects the delivery method for you according to the service ordered by your sender:
- To your specified address
- To Smartpost terminal
- To Parcel shop (Eurokos, Saurida)
- The delivery method of the parcel can be changed only if the transport service of your parcel allows it. In that case, you can:
- Change the delivery address (parcel delivery may be delayed up to 2 workdays)
- Direct the parcel to the Smartpost terminal
- You may also choose the delivery method of the parcel if you receive an SMS before the shipment arrives to Lithuania.
- The delivery method can be changed only if the parcel is stored in Itella Logistics terminal.
- To change the delivery method, order re-delivery with the appropriate delivery information:
REDELIVERY - If the parcel is already out for delivery or is delivered to the delivery point, it is not possible to change the delivery method.
- GLS parcels are delivered only to the specified address.