Regular shipments

The contents of the parcel cannot be damaged or accessed without damage to the outer packaging, therefore, the outer packaging of the parcel is extremely important.

• Pack all individual items in one package;
• No additional items may be attached to the outer packaging;
• The outer and inner packaging must ensure safe transportation of the contents of the parcel:
  1. if the parcel is transported in any position, tumbled, shaken or pushed;
  2. if, during automatic sorting, the parcel falls from a height of 100 cm;
  3. if, during transportation, parcels with the weight 4-5 times higher than its own weight will be placed on the parcel (in this case, parcels with contents that are packed in boxes that are too large or too small are particularly vulnerable. Accordingly, the box may be crushed or opened);
  4. if during automated parcel sorting, parcel conveyor lines cannot fulfil the sender’s special instructions “This way up” or “Fragile”, therefore such labelling is not taken into consideration.
• It is advisable to always use new, high-quality, corrugated double or triple wall cardboard boxes. Use triple wall cardboard boxes for heavy items.
• Various films, paper or materials are not considered a strong outer packaging;
• The inner packaging must ensure the stability of the parcel during transportation;
• The inner packaging should be used in such a way that it completely fills the free space inside the box, the contents should not be in contact with the outer packaging (use bubble wrap, polystyrene foam, special granules, corrugated cardboard chips, etc. as a filling).

Fragile items

• It is recommended to pack fragile items in triple wall cardboard boxes.
• Fragile items should be packed in a separate, impact-resistant package to avoid contact with other items in the box or movement of items during their transportation;
• Fragile items must be packed using appropriate inner packaging materials (corner protectors, bubble wrap and polystyrene foam, other materials are not suitable to be used as a filling);
• The materials of the inner packaging must create a gap of at least 5 cm between the outer packaging and the contents.

Liquids and powders

• Products with liquid or semi-liquid substances must be packed in hermetically sealed containers and placed in a leak-proof vacuum bag, so that the outer box does not become wet in the event of a spill;
• Liquids must be packed in a corrugated cardboard, plastic or wooden box that is impact resistant and ensures stability inside the parcel. The inside of the box must be filled with liquid-absorbing materials in case of a broken container or spillage of the liquid;
• Powdered products must be packed in a vacuum bag or container. The bag, box or container must be packed in an unbreakable outer packaging with sufficient amount of additional material inside to protect the product from movement.

Sharp objects

When packing sharp items, it is important to consider the safety of other parcels: the packaging materials must be strong enough to hold the items inside the box and prevent from cutting the box. Sharp edges must be wrapped in protective materials, e.g., plastic or wooden protection.

• Old barcodes that may hinder automatic parcel sorting and cause delays in delivery must be removed from the packaging;
• Packaging must be sealed on all sides and any information necessary for delivering the parcel must be visible;
• Use the H-tape sealing method:
  1. Seal the central joint over the entire length of the package;
  2. Seal both side edges perpendicular to the middle tape;
  3. Repeat the process from both sides of the package.

• Write the name, surname and mobile number of the both (sender and recipient) on the parcel;
• Parcel label can be printed at self-service website. Attach the label with the address of the consignee on the upper vacant surface of the parcel – do not affix it to adhesive tapes, stitches or fasteners. If there is no such vacant surface, the contents should be placed in a larger box. Use strong glue to prevent label loss;
• The label must not be glued over or covered with adhesive tape.

It is prohibited to send the following articles or substances in postal items:

Explosive, flammable, radioactive, perishable biological substances and infectious substances;

Narcotic and psychotropic substances;

Objects or substances which, by their nature or their packaging, may become dangerous to workers, contaminate or damage other shipments or equipment, including containers filled with liquids which are not sufficiently tightly closed and packed in such a way that they cannot spill;

Materials of a pornographic or erotic nature;

Money, coins, banknotes, securities of any kind, precious metals and precious stones;

Living and dead animals, animal or human parts or organs, live plants;

Ammunition and weapons. Any objects, the content, form or transportation of which is in conflict with the applicable laws and regulations in the Republic of Lithuania or in the countries of destination;

Perishable biological and infectious substances (including goods with a short shelf life or requiring a special temperature regime);

Tobacco products (designed for smoking, smokeless, newly introduced), alcohol, liquids used in electronic cigarettes and other excisable goods in excess of the amount specified in the legislation. Liquor which is stronger than 70 %, liquor which is not safely sealed;

Identity documents, travel documents, permits or documents conferring special status.