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Itella LithuanianItella Lithuanian

How to return parcel

IF YOU HAVE RECEIVED PARCEL WITH RETURN LABEL

Parcel return via Smartpost parcel locker:

  • Reserve a locker by entering the number of the returned parcel indicated on the provided return label (eg: JJFIxxxxxxxxxxxxxxxxx)
  • Select the appropriate locker size for your returned parcel and the desired Smartpost location
  • Bring the parcel to the selected Smartpost terminal within the specified deadline

IMPORTANT! Remember to save the reserved locker number and PIN code

Parcel return via courier:

If the returned parcel is too large or you just want the parcel to be picked up from your desired address, order the parcel pick-up service by filling out the form below. Your parcel will be picked up the next business day if the return order has been sent by 16:00

Parcel return to DHL customers

Return of shipments after delivery is made only according to the ordered shipment service.

For DHL shipments, with the service “Weltpaket” or “Paket International” indicated on the address label, the return can be done by AB Lietuvos Paštas.

For DHL shipments with the DHL Parcel Connect service indicated on the address label, the return is made by UAB Itella Logistics, if a return label is attached. Otherwise, please agree with the sender on return options. The sender must provide a return label.

For return of the shipment, please contact the customer service center at customerservice.lt@itella.com.

TIPS FOR RETURN: 

Packaging
Please carefully pack your returning goods using additional inner packaging if necessary. The outer packaging must be made of durable and strong material. Please use a quality sealing method, especially if the content of the package is heavy. Detailed packaging recommendations can be found here.

Labelling
Remove original label and attach the Return label to the outer packaging so that the label is not folded on the corners of the package. If you cannot remove original label, completely cover it with Return label. Properly attached Return label must completely cover the barcode of original label (so that it is no longer visible).